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Reviews from the Smart Balance online store are moderated by human users (with regard to expression and vocabulary suitable for the online environment). The average publishing time of an approved post is 60 days.

The reviews in the Smart Balance online store are moderated by data flows and automation (regarding the use of indecent words or images; regarding the identification and exposure of those reviews placed by customers who have a purchase invoice from Smart Balance).

The possibility of posting a review in the Smart Balance online store is public and cannot be restricted.

Reviews can be posted by:

• direct customers (We identify these reviews through the "Email" and "Invoice Series and Number" fields), and are appropriately marked with the Verified Purchase symbol
• users of our products or beneficiaries of test-drive and rental sessions
• any other users of the Smart Balance online store;